Client Relations Executive - Villa Management (Bali)

Join Betterplace Property Management and Real Estate as our Client Relations Executive in the heart of Bali! This is your opportunity to build lasting relationships with high-value clients, drive business growth, and create unforgettable experiences in the luxury villa management industry. As a Client Relations Executive, you'll be the face of our company, ensuring our clients feel valued and cared for every step of the way.

In this role, you'll manage a portfolio of high-end villas, working closely with property owners and guests to ensure their needs are met. You'll handle everything from initial client inquiries to post-stay feedback, using tools like Salesforce and HubSpot to streamline your workflow. This is a chance to make a real impact in the world of luxury travel and hospitality.

At Betterplace Property Management and Real Estate, we're not just a property management company - we're a partner to our clients, helping them create memorable experiences for their guests. With a team of over 50 professionals, we're committed to excellence and innovation in the industry.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with high-value clients, both property owners and guests, to ensure their satisfaction and loyalty.
• Manage a portfolio of luxury villas, coordinating with maintenance teams, cleaning services, and other vendors to ensure properties are well-maintained and ready for guests.
• Handle all client inquiries, reservations, and bookings, using our proprietary booking system and CRM tools.
• Organize and execute client events and experiences, working with our team to create unforgettable moments for our clients' guests.
• Provide exceptional customer service, going above and beyond to exceed client expectations.
• Monitor guest feedback and use it to continuously improve our services and client experiences.
• Collaborate with the marketing team to promote our properties and attract new clients.
• Stay up-to-date with industry trends and best practices in luxury villa management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in client relations, customer service, or a similar role in the hospitality or real estate industry.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Strong organizational skills, with the ability to manage multiple tasks and deadlines effectively.
• Proficiency in English, both spoken and written. Knowledge of Indonesian is a plus.
• Familiarity with CRM software like Salesforce or HubSpot is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passion for the luxury travel and hospitality industry, with a commitment to providing exceptional service.

🛠️ Keahlian

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