After Sales Admin Executive - BYD Automotive

Join BYD Automotive, a global leader in electric vehicle innovation, as an After Sales Admin Executive in the vibrant heart of Denpasar, Bali. This role is pivotal in ensuring seamless post-sales operations, where your meticulous attention to detail and organizational skills will drive customer satisfaction and operational efficiency. As part of our dedicated team, you'll be responsible for managing after-sales processes, from customer service to warranty claims, using tools like Salesforce and SAP. With a competitive salary of Rp 8,000,000 - Rp 12,000,000 per month, this is your chance to grow in a dynamic and innovative environment.

In this role, you'll work closely with our sales and service teams to ensure that every customer interaction is handled with professionalism and efficiency. You'll manage customer data, process warranty claims, and coordinate with service centers to ensure timely resolutions. BYD Automotive is not just a company; it's a movement towards sustainable mobility, and we're looking for passionate individuals who share our vision. If you're ready to make a difference, we invite you to apply and be part of our journey in Denpasar.

📋 Tanggung Jawab Pekerjaan

• Manage customer data and ensure accurate record-keeping using Salesforce and SAP.
• Process warranty claims and coordinate with service centers for timely resolutions.
• Handle customer inquiries and complaints, ensuring high levels of satisfaction.
• Generate and analyze reports on after-sales performance to identify areas for improvement.
• Collaborate with the sales team to ensure seamless post-purchase support.
• Maintain and update customer service documentation and policies.
• Participate in training programs to stay updated with the latest after-sales practices.
• Ensure compliance with company policies and regulatory requirements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in a similar role, preferably in the automotive industry.
• Proficient in using Salesforce and SAP.
• Strong organizational and analytical skills.
• Excellent communication and interpersonal skills.
• Familiarity with after-sales processes and customer service best practices.
• Ability to work under pressure and meet tight deadlines.
• Fluency in both English and Bahasa Indonesia.

🛠️ Keahlian

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