Hotel Administration Officer

Join The Hospitality Group in Lombok as a Hotel Administration Officer!

Are you passionate about hospitality and looking for a rewarding career in a dynamic environment? The Hospitality Group is seeking a detail-oriented and organized Hotel Administration Officer to join our team in Lombok. In this role, you'll be responsible for managing day-to-day operations, ensuring smooth communication between departments, and maintaining high standards of service. This is your chance to be part of a growing company that values innovation and excellence.

As a Hotel Administration Officer at The Hospitality Group, you'll work closely with the hotel management team to oversee front desk operations, handle guest inquiries, and coordinate with various departments to ensure seamless service delivery. You'll use tools like Microsoft Office Suite and hotel property management systems (PMS) to streamline processes and improve efficiency. This role offers excellent opportunities for professional growth and development in the hospitality industry.

📋 Tanggung Jawab Pekerjaan

• Manage front desk operations, including check-ins, check-outs, and guest inquiries.
• Coordinate with housekeeping, food and beverage, and other departments to ensure smooth service delivery.
• Maintain accurate records using hotel property management systems (PMS) and Microsoft Office Suite.
• Handle guest complaints and resolve issues promptly to maintain high service standards.
• Assist in training and supervising front desk staff to ensure consistent service quality.
• Monitor and report on key performance indicators (KPIs) related to front desk operations.
• Ensure compliance with hotel policies and procedures.
• Participate in team meetings and contribute to the development of operational strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 2 years of experience in hotel administration or front desk operations.
• Proficient in using Microsoft Office Suite and hotel property management systems (PMS).
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Familiarity with local regulations and industry standards in the hospitality sector.
• Knowledge of English is a plus.
• Ability to work shifts, including weekends and holidays.

🛠️ Keahlian

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